a healthier, happier you

Purchasing our products is the beginning of a long-lasting relationship dedicated to keeping you healthy and empowering you to be the best version of YOU that you can be. We believe that all of our products will get you one step closer to your wellness goals.

Embrace the journey with us, and together, let's cultivate a vibrant life filled with vitality and joy.

It's not just about health; it's about thriving in every aspect of your life. Make the choice today and watch how it transforms your future.

Cancellations & Returns

Order Cancellations

  • If you need to cancel your order, please contact us AS SOON AS POSSIBLE at IMMACULATEHERBS@GMAIL.COM.

  • Orders can only be canceled BEFORE they are processed and shipped. Once your order has been fulfilled, it cannot be canceled and must follow our return policy below.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns within 14 days of delivery.

To be eligible for a refund or exchange:

  • Products must be unopened, unused, and in their original packaging and condition.

  • Customers are responsible for return shipping costs, unless the item arrived damaged or defective.

To initiate a return, please contact our customer service team at IMMACULATEHERBS@GMAIL.COM with your order number and details. We'll guide you through the return process.

Non-Returnable Items

Due to health and safety regulations, we are unable to accept returns on ALL opened supplements, powders, tinctures, etc.

Please make sure to review product details carefully before opening, and contact us if you have any concerns.

Damaged or Defective Items

If your order arrives damaged or defective, please email us within 3 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged item and packaging

We’ll work quickly to make things right.

Refunds

Once we receive your return and inspect the item(s), we will notify you of the status. Approved refunds will be processed to your original method of payment within 5–7 business days.

If you have any further questions about returns or your order, please reach out to us at IMMACULATEHERBS@GMAIL.COM — we’re here to help.